House repairs, building assessment, accommodation

9 February 2023

Kainga Ora home repairs

If your Kāinga Ora home has suffered flood damage but you are able to stay in it, call Kainga Ora on freephone 0800 801 601. They are prioritising flood repairs where possible.

Building assessment

If you are concerned about your home or building and would like to request a building assessment, please call Auckland Emergency Management on 0800 22 22 00.

Auckland Council is undertaking rapid building assessments across Tāmaki Makaurau to determine whether a building is safe to occupy and whether it poses a safety risk to others.

Initial assessments are rapid – taking about 20 minutes – and can sometimes be completed by inspectors from outside the building, without needing to enter.

Following an inspection, a building will receive either a white, yellow or red placard – or sticker. Follow link to explain the stickers.

The placards are a legal instruction and only authorised officials can place, change or remove them.

Temporary accommodation services

If your property was impacted during this severe weather event and you need support finding temporary accommodation, MBIE can help.

Register your details with and a temporary accommodation staff member will call you within 2 working days to discuss what solution will work for you. If you are currently staying with friends or whānau and think you may need to use the service in the coming weeks or months, it is recommended that you register with the service now.

Urgent accommodation assistance 

Contact Auckland Emergency Management on freephone 0800 22 22 00 if you need urgent accommodation assistance.

Accommodation for people with Covid

If you have Covid and can't stay in your home because of water damage, please call Te Whatu Ora/Health New Zealand on 021 227 4908.

ENDS