2021 festive season closure dates

We will close for the festive season from Friday 24 December 2021 at 12 noon. We will re-open on Wednesday 5 January 2022. If your needs change while we're away, please contact your service provider who can assist you. For non-urgent requests, we will get back to you on our return.

Frequently asked questions: how to manage your supports during the holiday season 

What will happen to the supports I'm currently getting?

The supports you have in place will continue but if there are any issues, please talk to your provider. If you have any concerns please give us a call before our close down period on Friday 24 December 2021 at 12 noon. 

My supports are due for renewal during your close down period. Am I going to be without support?

If your supports are due for review during the close down period, your provider will continue to support you. Rest assured that the elves at Taikura Trust are working hard so that your supports are renewed on time.

What if the provider doesn’t have support workers to cover the holiday period?

Please have early conversations with your provider so you are aware of any possible service gaps. If you organise your own supports, please talk to your support workers and find out their holiday plans, then look at ways you can fill the gaps. If you get in early enough you should be able to find ways of covering any gaps. However, you can always call your provider for further information.

What if you are already closed and my support worker or carer can’t do a shift?

Please plan early with your provider so you can both work out possible back-up options to cover a shift. 

Where can I get Carer Support forms?

You can ring the Ministry of Health on 0800 855 066 or go the Ministry of Health website.

What will happen to referrals sent during your close down dates?

All referrals received from 17 December 2021 will be processed when we return on 5 January 2022.

Please do note that due to the increase in referrals we have been receiving over the past year and the COVID-19 situation, there may be delays in processing your referral. We appreciate your patience in this matter.

I need non-disability supports and information, like what to do during school term break, where to access food parcels and others. 

Please check out our Info Hub page for more information about other supports that may be available for you.

ENDS