Holiday service notice

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Last updated 2 December 2024

 

The holidays are fast approaching! Here are some key dates and reminders about our Christmas schedule: 

  • Friday 6 December 2024 - Last day of processing referrals 
  • Tuesday 24 December 2024 from 12pm - We will be operating a scaled-back service 
  • Monday 6 January 2025 - Normal operations will resume at 8.30am. 

Our Mt Wellington office will be closed to visitors from 12pm 24 December, and will open again on 6 January 2025. If your needs change, you can also contact your service provider for assistance. 

 

FAQs: How to manage my supports during the holiday season  

My supports are due for renewal in December. Am I going to be without support? 

Your supports will continue as usual, but we’ll need to review it from our end to make sure it has been working well for you. You don't need to do anything--we'll only get in touch if we need to discuss your support plan with you. 

What if my provider doesn’t have support workers to cover the holiday period? 

Have an early conversation with your provider so you're aware of any possible service gaps.

If you organise your own supports, talk to your support workers and find out their holiday plans, then look at ways you can fill the gaps. If you start early, you can plan for seamless support during the holidays and address any potential gaps.

What if I can’t reach you during the holidays and my support worker or carer can’t do a shift? 

During the holidays, our services operate on a scaled-back schedule, but we’ll do our best to assist where possible. Your best option is to work directly with your support worker or provider to find alternative arrangements. Plan early with your provider so you can both work out possible back-up options to cover a shift. 

What will happen to referrals sent during Taikura's close down dates? 

Referrals will be processed until Friday 6 December 2024. Any referrals received after this date will be reviewed starting Monday 6 January 2025.  

Where can I get Carer Support forms? 

You can ring Health NZ on 0800 566 601 or go to Disability Support Services website. 

I need non-disability supports and information, like what to do during school term break, where to access food parcels and others. 

Check out our Info Hub page for more information about other supports that may be available for you. 

 

ENDS